Using Feedback as a Tool

As a project manager it is important to be able to give and receive feedback effectively. Feedback is best given on a one to one basis soon after the event that triggers its need. Here are some tips that can help:

Giving Feedback

• Feedback is always more powerful when asked for.
• Think about when and where you give feedback.
• Think carefully about what you want to say and how to say it.
• Feedback is as much about stating the positives as it is about stating the negatives.
• Be specific about the behaviours you are commenting on.
• Take responsibility for your feedback; say "I feel," "I noticed."
• Make your comments clearly and don't get emotional.
• Use analogies and examples to illustrate your points.
• Be aware of the other person's body language.
• Allow an opportunity for discussion and actively listen.
• Make sure you understand whether the feedback has been accepted or rejected.
• Look together for a solution or for a way of making things better.

Receiving Feedback

• Don't be afraid to ask for feedback.
• Listen carefully to the feedback.
• Don't leap to your own defence.
• Check your understanding and ask questions to clarify any grey areas.
• Ask for specific examples of good and bad behaviours.
• Allow yourself time to take in the feedback.
• Say which points you agree with and those you don't and why.
• Look together for a solution or for a way of making things better.
• Thank the other person for their time and effort in giving you the feedback.

Feedback is a powerful tool often under utilised. It can be used to motivate people, help with a persons development, uncover risks and issues and solve problems. Frequent, honest and relevant feedback helps to foster an environment of open communications. Start now, there's no time like the present.