In a very simple sense, the problems managers encounter can be classified as:

  • routine and familiar;
  • new and unusual.

In response, managers will use one of two different types of decisions:

  • Structured Problems and Programmed Decisions;

  • Unstructured Problems and Nonprogrammed Decisions.

  • STRUCTURED PROBLEMS: Straightforward, familiar, and easily defined problems

  • PROGRAMMED DECISION: A repetitive decision that can be handled by a routine approach.

  • PROCEDURE: A series of sequential steps used to respond to a well-structured problem.

  • RULE: An explicit statement that tells managers what can or cannot be done

  • POLICY: A guideline for making decisions

  • UNSTRUCTURED PROBLEMS: Problems that are new or unusual and for which information is incomplete and ambiguous.

POLIR-Management-TYPES of decisions{Structured(routine+familiar)Problems: Programmed Decisions, Unstructured(new+unusual)Problems: Nonprogrammed Decisions}的更多相关文章

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