[INS-20802] Oracle Net Configuration Assistant failed

[INS-20802] Oracle Net Configuration Assistant failed。在安装Oracle 11g R2时出现了该错误提示。以前安装的时候没有碰到过类似
的错误。原来是64bit和32bit系统兼容性的问题。如果基于64bit硬件安装32bit 的Linux 和32bit的Oracle 11g,则需要安装patch 8670579。下
面给出patch的安装过程。

一、错误提示
    [INS-20802] Oracle Net Configuration Assistant failed .
    Cause --  The plug-in failed in its perform method.
    Action --  Refer to the logs or contact Oracle Support Services.
    Log File Location
      /u01/oraInventory/logs/installActions2011-10-27_02_42-57PM.log

查看日志文件：
      
    INFO: Oracle Net Services Configuration:
    INFO: #
    INFO: # An unexpected error has been detected by HotSpot Virtual Machine:
    INFO: #
    INFO: #  SIGSEGV (0xb) at pc=0xa446a43c, pid=9431, tid=3084382264
    INFO: #
    INFO: # Java VM: Java HotSpot(TM) Client VM (1.5.0_17-b02 mixed mode)
    INFO: # Problematic frame:
    INFO: # C  [libnnz11.so+0x3c45c]
    INFO: #
    INFO: # An error report file with more information is saved as hs_err_pid9431.log
    
    运行dbca同时也出现错误
  
二、安装环境
    宿主机：Windows 7(64bit) + Vmware server 2.0.2    
    客户机：Oracle EnterPrise Linux Server release 5.4 (32bit) + Oracle 11g R2(32bit)

三、Oracle 的Bug信息
    从metalink 获得下列bug 信息
    [ID 942076.1]
    X86 DBCA, NETCA GIVE JAVA HOTSPOT ERROR IF ON X86_64 HARDWARE [ID 942076.1]
    You are encountering published Bug 8930861, “X86 DBCA, NETCA GIVE JAVA HOTSPOT ERROR IF ON X86_64 HARDWARE”
    
    You have Oracle’s 32-bit 11.2.0.1.0 RDBMS software, a supported 32-bit Linux OS, but you are on 64-bit x86_64 hardware.
    
    the command “cat /proc/cpuinfo” shows:
    model name : Quad-Core AMD Opteron(tm) Processor 2356
    
    Solution
    1. Please find out if there is any business reason that the 64-bit hardware is only running a
    32-bit OS. If not, then Oracle recommends that you re-install a 64-bit OS and 64-bit Oracle to
    avoid published Bug 8930861, “X86 DBCA, NETCA GIVE JAVA HOTSPOT ERROR IF ON X86_64 HARDWARE”
    
    2. If there is some business reason that you must use 64-bit hardware running a
    32-bit Linux OS, then before you can use the 11gR2 DBCA or NETCA tools, you will need to apply patch 8670579 , “NETCA/DBCA
    FAILED WITH HOTSPOT VIRTUAL MACHINE”. You will be downloading and using file p8670579_112010_LINUX.zip
    
    从上面的描述可知，是将32bit的Oracle 和32bit的Linux 安装到了X86_64的硬件之上，所以出现上述问题，建议安装64bit操作系统和64bit
    Oracle 。可以解决的办法是安装补丁p8670579_112010_LINUX.zip。补丁下载地址：http://download.csdn.net/source/3253906

四、安装补丁
    1、在安装的过程中出现该错误，先不退出安装程序，而是安装补丁文件，再点击安装程序的retry，继续安装即可。
    2、如果在安装数据库的过程中不创建数据库，则不会出现该错误提示，而后续使用dbca或netca会触发同样的错误，因此使用dbca或netca
       前先安装补丁。
    3、安装补丁步骤

1. [oracle@orasrv Inst_source]$ cd 8670579/  -->进入到解压路径
2. [oracle@orasrv 8670579]$ ls               -->README.txt文件中提供了安装方法，可以参照进行安装补丁，注意环境变量的配置
3. etc  files  README.txt
4. [oracle@orasrv 8670579]$ /u01/app/oracle/OPatch/opatch apply     -->opatch位置： $ORACLE_HOME/OPatch/opatch
5. Invoking OPatch 11.1.0.6.6                                       -->使用opatch apply应用补丁，opatch -help获得帮助信息
6. Oracle Interim Patch Installer version 11.1.0.6.6
7. Copyright (c) 2009, Oracle Corporation.  All rights reserved.
8. Oracle Home       : /u01/app/oracle
9. Central Inventory : /u01/oraInventory
10. from           : /etc/oraInst.loc
11. OPatch version    : 11.1.0.6.6
12. OUI version       : 11.2.0.1.0
13. OUI location      : /u01/app/oracle/oui
14. Log file location : /u01/app/oracle/cfgtoollogs/opatch/opatch2011-10-27_17-38-25PM.log
15. Patch history file: /u01/app/oracle/cfgtoollogs/opatch/opatch_history.txt
16. --------------------------------------------------------------------------------
17. The patch has more than one Archive Action but there is no Make Action.
18. --------------------------------------------------------------------------------
19. ApplySession applying interim patch '8670579' to OH '/u01/app/oracle'
20. Running prerequisite checks...
21. OPatch detected non-cluster Oracle Home from the inventory and will patch the local system only.
22. Please shutdown Oracle instances running out of this ORACLE_HOME on the local system.
23. (Oracle Home = '/u01/app/oracle')
24. Is the local system ready for patching? [y|n]        -->提示是否将patch应用到本地系统，选y
25. y
26. User Responded with: Y
27. Backing up files and inventory (not for auto-rollback) for the Oracle Home
28. Backing up files affected by the patch '8670579' for restore. This might take a while...
29. Backing up files affected by the patch '8670579' for rollback. This might take a while...
30. Patching component oracle.network.rsf, 11.2.0.1.0...
31. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/ahseteco.o"
32. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/am11rkg.o"
33. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/amsha.o"
34. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/cpui32.o"
35. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/sha.o"
36. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/x931rand.o"
37. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/am11dkg.o"
38. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/am931rnd.o"
39. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/amsharnd.o"
40. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/ghash.o"
41. Updating archive file "/u01/app/oracle/lib/libnnz11.a"  with "lib/libnnz11.a/shacomm.o"
42. Copying file to "/u01/app/oracle/lib/libnnz11.so"
43. ApplySession adding interim patch '8670579' to inventory
44. Verifying the update...
45. Inventory check OK: Patch ID 8670579 is registered in Oracle Home inventory with proper meta-data.
46. Files check OK: Files from Patch ID 8670579 are present in Oracle Home.
47. The local system has been patched and can be restarted.
48. OPatch succeeded.              -->提示patch已被成功安装
49. [oracle@orasrv 8670579]$ /u01/app/oracle/OPatch/opatch lsinventory  -->查看系统中已安装的patch
50. Invoking OPatch 11.1.0.6.6
51. Oracle Interim Patch Installer version 11.1.0.6.6
52. Copyright (c) 2009, Oracle Corporation.  All rights reserved.
53. Oracle Home       : /u01/app/oracle
54. Central Inventory : /u01/oraInventory
55. from           : /etc/oraInst.loc
56. OPatch version    : 11.1.0.6.6
57. OUI version       : 11.2.0.1.0
58. OUI location      : /u01/app/oracle/oui
59. Log file location : /u01/app/oracle/cfgtoollogs/opatch/opatch2011-10-27_17-40-29PM.log
60. Patch history file: /u01/app/oracle/cfgtoollogs/opatch/opatch_history.txt
61. Lsinventory Output file location : /u01/app/oracle/cfgtoollogs/opatch/lsinv/lsinventory2011-10-27_17-40-29PM.txt
62. --------------------------------------------------------------------------------
63. Installed Top-level Products (1):
64. Oracle Database 11g                                                  11.2.0.1.0
65. There are 1 products installed in this Oracle Home.
66. Interim patches (1) :
67. Patch  8670579      : applied on Thu Oct 27 17:39:32 CST 2011   -->inventory中已经包含了Patch  8670579
68. Unique Patch ID:  12243614
69. Created on 25 Feb 2010, 09:55:12 hrs US/Eastern
70. Bugs fixed:
71. 8670579
72. --------------------------------------------------------------------------------
73. OPatch succeeded.

五、更多参考
    手动删除oracle数据库  
    Oracle 10.2.0.1 升级到 10.2.0.4    
    Oracle 补丁全集 (Oracle 9i 10g 11g Path)  
    Linux (RHEL 5.4)下安装 Oracle 10g R2