JIRA Cannot Start Due to 'unable to clean the cache directory: /opt/jira/plugins/.osgi-plugins/felix'
Symptoms
After restarting JIRA, the following error appeared:
JIRA Startup Failed You cannot access JIRA at present. Look at the table below to identify the reasons Description Unable to clean the cache directory: /opt/jira/plugins/.osgi-plugins/felix |
Cause
There are two known causes for this issue:
- The inconsistency of OSGI plugin caches triggered from inappropriate shutdown of Tomcat.
- The Tomcat user does not have the correct permissions to access the directory.
Resolution
- Stop JIRA.
Remove the folder specified within the UI, for example:
$JIRA_HOME/plugins/.osgi-plugins/felix/
This will be rebuilt upon JIRA startup.
- Ensure that the Tomcat user has the correct permissions, as in our JIRA Generates a FileNotFoundException due to Permission denied KB article.
- Start JIRA.
- Normally this is a one-time error. If it repeats, see JIRA Does Not Terminate after Shutdown Script.


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