APPLIES TO:

Navigation: 

Help > Diagnostics > Custom Code > Personalize 
or 
Help > Diagnostics > Examine

The Issue can occur from any form or from any responsibility.

SYMPTOMS

The following Error message is displayed when trying to access any sub-menu under the Help menu > Diagnostics:

"Function Not Available To This Responsibility. Change responsibilities or contact your System Administrator. "

SOLUTION

1. Change the profile "Utilities : Diagnostics" to Yes at the appropriate level  (User / Responsibility).
2. Clear the cache.
3. Bounce the Apache.
4. Login and Retest the issue.

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