Could I leave a message?

Language Checklist

Telephoning (1)

Introducing yourself

Good morning, Aristo.

Hello, this is … from … .

Hello, my name's … calling from … .

Saying who you want

I'd like to speak to …, please.

Could I have the … Department, please?

Is … there, please?

Saying someone is not available

I'm sorry he/she's not available … .

Sorry, he/she's away/not in/in a meeting/in Milan.

Leaving and taking messages

Could you give him/her a message?

Can I leave him/her a message?

 

Please tell him/her …

Please ask him/her to ring me on …

 

Can I take a message?

Would you like to leave a message?

If you give me your number I'll ask him/her to call you later.

Offering to help in other ways

Can anyone else help you?

Can I help you perhaps?

Would you like to speak to his assistant?

Shall I ask him to call you back?

Asking for repetition

Sorry, I didn't catch (your name/your number/your company name/etc.).

Sorry, could you repeat your (name, number, etc.).

Sorry, I didn't hear that.

Sorry, I didn't understand that.

Could you spell (that/your name), please.

Acknowledging repetition

Okay, I've got that now.

(Mr Kyoto.) I understand.

I see, thank you.

 

Skills Checklist

Telephoning: Preparation for a call

Reading – background information

Desk Preparation

Have the following available:

  • relevant documentation/notes
  • correspondence received
  • pen and paper
  • diary

 

Check time available:

How much time do you need?

How much time do you have?

 

Objectives

Who do you want to speak to?

In case of non-availability, have an alternative strategy:

  • call back/be called back – when?
  • leave a message
  • speak to someone else
  • write or fax information

 

Do you want to:

  • find out information?
  • give information?

     

Introduction

Do you need to refer to:

  • a previous call?
  • a letter, order, invoice of fax?
  • someone else (who?)
  • an event (what? when?)

     

Prediction

What do you expect the other person to say/ask you? How will you respond?

 

Language

Key phrases (see Language Checkist)

Pronunciation

Spelling

English Training Material - 05的更多相关文章

  1. English Training Material - 04

    Inviting What kinds of social activities in your city could be appropriate ways of entertaining visi ...

  2. English Training Material - 03

    Cross-cultural understanding (2) 1 The following text is about cultural diversity. Read it through o ...

  3. English Training Material - 01

    Building a relationship Cross-cultural understanding Eye contact In many Western societies, includin ...

  4. English Training Material - 02

    OUTSIDE CORRESPONDENCE AND CONTACT   Jared: I'm glad you could come – and you're in for a treat. Thi ...

  5. Material Design Animation

    Material Design Animation Authentic motion 真实的运动 运动以一种优美流动的形式描述了空间关系,功能和目的. Mass and weight: 质量和重量 在 ...

  6. Android Material Design 学习笔记 - Matrial Theme

    google在2014年 I/O大会上推出了一种新的设计设计语言—Material design,这种设计语言语言旨在为手机.平板电脑.台式机和“其他平台”提供更一致.更广泛的“外观和感觉”(附上官方 ...

  7. Andorid视觉新冲击-Material design语言

    [写在前面] google在2014年 I/O大会上推出了一种新的设计设计语言—Material design,这种设计语言语言旨在为手机.平板电脑.台式机和“其他平台”提供更一致.更广泛的“外观和感 ...

  8. 【Android】进入Material Design时代

    由于本文引用了大量官方文档.图片资源,以及开源社区的Lib和相关图片资源,因此在转载的时候,务必注明来源,如果使用资源请注明资源的出处,尊重版权,尊重别人的劳动成果,谢谢! Material Desi ...

  9. Android Material Design-Creating Apps with Material Design(用 Material Design设计App)-(零)

    转载请注明出处:http://blog.csdn.net/bbld_/article/details/40400031 翻译自:http://developer.android.com/trainin ...

随机推荐

  1. MyBatis知多少(15)数据模型

    瘦数据模型是一种最为臭名昭著并且问题多多的对关系数据库系统的滥用.不幸的是,有时又的确需要瘦数据模型.所谓瘦数据模型,就是简单地将每张表都设计为一种通用数据结构,用于存储名值对的集合.这非常像Java ...

  2. [Git] 快速签出与更新所有远程分支.md

    git-fetch 命令从远程仓库复制 heads 和 tags 信息到本地,保存在临时文件 .git/FETCH_HEAD 中以备 git-merge 命令使用. 你可以使用 git fetch 命 ...

  3. Lua和C语言的交互——C API

    Lua可作为扩展性语言(Lua可以作为程序库用来扩展应用的功能),同时也是个可扩展的语言(Lua程序中可以注册由其他语言实现的函数). C和Lua交互的部分称为C API.C API是一个C代码与Lu ...

  4. AssetBundle系列——打包前进行平台检测

    在生成AssetBundle的时候,如果目标平台和当前平台不一致,Unity3D会自动将当前平台转换为目标平台. 如果项目中资源量比较大,这个转换过程是相当漫长的,并且不能够强行中止. 所以最好在Bu ...

  5. python读取xml文件

    关于python读取xml文章很多,但大多文章都是贴一个xml文件,然后再贴个处理文件的代码.这样并不利于初学者的学习,希望这篇文章可以更通俗易懂的教如何使用python 来读取xml 文件. 什么是 ...

  6. 50款免费名片设计模板 PSD 源文件下载《上篇》

    名片它可能是给你的客户留下正面的印象第一步,另一方面,名片是一个企业最重要和最符合成本效益的营销工具之一,尤其是对于刚刚起步的企业.这里收集了50款免费的名片设计模板,提供 PSD 源文件下载. 您可 ...

  7. nginx的部署与发布

    1.在http://nginx.org/en/download.html下载nginx.tar.gz包. 2.上传发送到服务器(wcp工具) 3.用tar -xf命令解压gz包 4.[配置安装变量]: ...

  8. [Solution] ASP.NET Identity(1) 快速入门

    本节将介绍: ASP.NET Identity简介 快速入门 扩展 ASP.NET Identity简介 身份管理在ASP.NET中存在很长世间了,ASP.NET 开发团队已经学会了很多从客户的反馈. ...

  9. "数学口袋精灵"bug(团队)

    团队名:MY-HR 成员: 学号 博客园 团队贡献分 丘惠敏(组长) 201406114203 http://www.cnblogs.com/qiuhuimin/ 5 郭明茵 201406114204 ...

  10. 【循序渐进学Python】3. Python中的序列——字符串

    字符串是零个或多个的字符所组成的序列,字符串是Python内建的6种序列之一,在Python中字符串是不可变的. 1. 格式化字符串 字符串格式化使用字符串格式化操作符即百分号%来实现.在%左侧放置一 ...