ORA-00600: internal error code, arguments: [kgl-no-mutex-held]

一.环境
   windows
   oracle 11.2.0.4  RAC 

二.问题现象
  1.连接数据库后，无法查询
  2.报错信息：ORA-00600: internal error code, arguments: [600], [ORA-00600: internal error code, arguments: [kgl-no-mutex-held], [0x1243958F20], [kglobf0], [0xF12D8D0B0], [], [], [], [], [], [], [], []

三.问题定位
  通过alert日志 找到发生问题的最初时间点。信息如下:
    ORA-1688: unable to extend table SYS.WRH$_ACTIVE_SESSION_HISTORY partition WRH$_ACTIVE_2596570560_0 by 128 in                 tablespace SYSAUX
    ORA-1688: unable to extend table SYS.WRH$_ACTIVE_SESSION_HISTORY partition WRH$_ACTIVE_2596570560_0 by 8192 in                 tablespace SYSAUX
    Fri Nov 17 15:17:56 2017
    Errors in file D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\trace\oradb1_ora_23236.trc  (incident=1391697):
    ORA-00600: 内部错误代码, 参数: [kghfrmrg:nxt], [0xF12C5F000], [], [], [], [], [], [], [], [], [], []
    Incident details in: D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\incident\incdir_1391697\oradb1_ora_23236_i1391697.trc
    Use ADRCI or Support Workbench to package the incident.
    See Note 411.1 at My Oracle Support for error and packaging details.
    Fri Nov 17 15:18:39 2017
    Dumping diagnostic data in directory=[cdmp_20171117151839], requested by (instance=1, osid=23236), summary=[incident=1391697].
    Fri Nov 17 15:18:40 2017
    Sweep [inc][1391697]: completed
    Sweep [inc2][1391697]: completed
    Fri Nov 17 15:19:55 2017
    Exception [type: ACCESS_VIOLATION, UNABLE_TO_READ] [ADDR:0x0] [PC:0x140D39A89, kxsGetRuntimeLock()+259]
    Errors in file D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\trace\oradb1_ora_20684.trc  (incident=1391761):
    ORA-07445: 出现异常错误: 核心转储 [kxsGetRuntimeLock()+259] [ACCESS_VIOLATION] [ADDR:0x0] [PC:0x140D39A89] [UNABLE_TO_READ] []
    Incident details in: D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\incident\incdir_1391761\oradb1_ora_20684_i1391761.trc
    Use ADRCI or Support Workbench to package the incident.
    See Note 411.1 at My Oracle Support for error and packaging details.
    Fri Nov 17 15:19:57 2017
    Dumping diagnostic data in directory=[cdmp_20171117151957], requested by (instance=1, osid=20684), summary=[incident=1391761].
    Fri Nov 17 15:19:59 2017
    Sweep [inc][1391761]: completed
    Sweep [inc2][1391761]: completed
    Fri Nov 17 15:20:58 2017
    SMON: Parallel transaction recovery tried
    Fri Nov 17 15:28:39 2017
    Exception [type: ACCESS_VIOLATION, UNABLE_TO_READ] [ADDR:0x68] [PC:0xD698A6, kghalo()+40]
    Errors in file D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\trace\oradb1_ora_14992.trc  (incident=1391769):
    ORA-07445: 出现异常错误: 核心转储 [kghalo()+40] [ACCESS_VIOLATION] [ADDR:0x68] [PC:0xD698A6] [UNABLE_TO_READ] []
    Incident details in: D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\incident\incdir_1391769\oradb1_ora_14992_i1391769.trc
    Use ADRCI or Support Workbench to package the incident.
    See Note 411.1 at My Oracle Support for error and packaging details.
    Fri Nov 17 15:28:41 2017
    Dumping diagnostic data in directory=[cdmp_20171117152841], requested by (instance=1, osid=14992), summary=[incident=1391769].
    Fri Nov 17 15:28:42 2017
    Sweep [inc][1391769]: completed
    Sweep [inc2][1391769]: completed
    Fri Nov 17 15:29:21 2017
    SMON: Parallel transaction recovery tried
    Fri Nov 17 15:29:43 2017
    ORA-1652: unable to extend temp segment by 128 in tablespace                 TEMP
    Fri Nov 17 15:37:00 2017
    ORA-1652: unable to extend temp segment by 128 in tablespace                 TEMP
    Fri Nov 17 15:44:02 2017
    ORA-1652: unable to extend temp segment by 128 in tablespace                 TEMP
    Fri Nov 17 16:16:41 2017
    Errors in file D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\trace\oradb1_ora_23712.trc  (incident=1391841):
    ORA-00600: 内部错误代码, 参数: [17112], [0xF12DA8F80], [], [], [], [], [], [], [], [], [], []
    Incident details in: D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\incident\incdir_1391841\oradb1_ora_23712_i1391841.trc
    Use ADRCI or Support Workbench to package the incident.
    See Note 411.1 at My Oracle Support for error and packaging details.
    Fri Nov 17 16:16:44 2017
    Dumping diagnostic data in directory=[cdmp_20171117161644], requested by (instance=1, osid=23712), summary=[incident=1391841].
    Fri Nov 17 16:16:46 2017
    Sweep [inc][1391841]: completed
    Sweep [inc2][1391841]: completed
    Fri Nov 17 16:26:45 2017
    Errors in file D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\trace\oradb1_ora_24872.trc  (incident=1391785):
    ORA-00600: 内部错误代码, 参数: [kgl-no-mutex-held], [0x1243958F20], [kglobf0], [0xF12D8D0B0], [], [], [], [], [], [], [], []
    Incident details in: D:\APP\ADMINISTRATOR\diag\rdbms\oradb\oradb1\incident\incdir_1391785\oradb1_ora_24872_i1391785.trc
    Fri Nov 17 16:26:46 2017

    猜测，可能是系统表空间不足，触发的bug。

四.解决思路
    1.清理 SYS.WRH$_ACTIVE_SESSION_HISTORY
    2.向系统表空间增加文件
    在数据库当前状态，以上两个方案均无法实施。
    3.尝试重启数据库实例，集群服务不动。启动过程中oracle做了大量的清理工作：
        Sweep [inc][1401010]: completed
        Sweep [inc][1401010]: completed
        Sweep [inc][1401009]: completed
        Sweep [inc][1401003]: completed
        Sweep [inc][1401001]: completed
        Sweep [inc][1400987]: completed
        Sweep [inc][1400977]: completed
        Sweep [inc][1400974]: completed
        Sweep [inc][1400973]: completed
        猜测是在清理表空间

    4.再次连接测试，数据库恢复正常。重启后系统表空间SYSAUX释放了近20G的空间。